order shipping and delivery returns and exchange payment products account 

ORDER

Can I amend my order/address after I have placed it?
If a change is necessary, please contact MTJ as soon as possible and we will do our best to help you.
Please note that we aim to ship all orders within 24 hours of receiving them, and once an order has been shipped it is no longer possible for us to make changes.
How can I track my order?
Once an order is shipped (usually within 48 hours, on business days (Mon-Fri)), you will receive a shipment confirmation via email that includes your tracking number. You can log on to www.usps.com to track your order.

 

SHIPPING and DELIVERY

What shipping options do I have?
USPS standard shipping only for now. Other shipping options will be available soon. Please contact MTJ for special shipping arrangements.
How much does the shipping cost?
Shipping Charges will be calculated at the time of checkout after entering your address. However, shipping is free for all orders with a value of $50 or more (Continental U.S. Only).
Do you ship outside the US?
At this time, we do not accept international orders online, except Canada. However, we welcome international customers and you can place orders by phone. Please contact us at (425) 378-9216.
You are responsible for import duties and taxes on your international order.
How long does it take to get my products delivered?
You should expect your package to be delivered 3-5 business days after being shipped (usually within 48 hours, on business days (Mon-Fri)). Please note that these times can be slightly increased during the holiday season.

 

RETURNS & EXCHANGE

How do I return or exchange my product?
Please check our Terms and Conditions for our return/exchange policy.
We recommend to contact us before returning the products, therefore, you have less risk of not receiving your refund or exchange.
When you contact us, please state your order number, which products you wish to return and the reason for the return.

 

PAYMENT

How can I pay for my order?
There are several payment options available on our site. We accept American Express, Discover, JCB, MasterCard, Visa and PayPal, as well as various local debit cards. The total amount (price of order with tax + shipping) will be withdrawn from your account when the order is completed and approved.

 

PRODUCTS

Sock Size Guide

Sock size/Foot size

Shoe size

cm

inches

US woman

US men

European

UK

22

8.75

5/5.5

4/4.5

35

2.5/3

23

9

6

5

36

3.5/4

24

9.5

7.5

6.5

38.5

5.5

25

9.75

8/8.5

7/7.5

39.5

6/6.5

26

10.25

9.5/10

8.5

41

7.5

27

10.50

10.5

9/9.5

42

8

Tights/Stockings/Socks Size
One size = Medium

Caution When Using
All Products
Please read Terms and Conditions carefully.
URUNA
Products are made to stretch your toes or comfort your feet, however there are no warranties or scientific data to back up the effectiveness. Stop wearing them if your feet become red or painful. There is no time limit, but we do not recommend wearing them for long periods of time. Please wear them at home and avoid wearing them outside.
What if the item is out of stock?
All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your expressed authority. Once an item is sold out, it will be taken off the website at the earliest opportunity.

 

ACCOUNT

Do I need an account to place an order?
No, you do not need to register for an account to place an order. It is optional, however, if you create an account, you can save your personal information on your account and you can view your order history.  
What should I do if I forget my password?
Please click “Forget my password” link next to the LOG IN button on LOG IN page and enter your email address to reset your password.
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